{"id":3414,"date":"2025-06-11T17:45:09","date_gmt":"2025-06-11T14:45:09","guid":{"rendered":"https:\/\/demo.mohamed-hamed.com\/zahr\/?page_id=3414"},"modified":"2026-07-17T19:36:33","modified_gmt":"2026-07-17T16:36:33","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/isdals.com\/en\/refund_returns\/","title":{"rendered":"Return & Exchange Policy"},"content":{"rendered":"

. .<\/strong> We care about customer satisfaction, which is why we provide a clear exchange and return policy that protects the rights of all parties at ISDALS store<\/p>\r\n

First: Timeframe for requesting an exchange or return<\/h3>\r\n

The customer can request an exchange or return of the product within 7 days from the date of order receipt. .<\/strong> .<\/p>\r\n

Second: Conditions for accepting returns<\/h3>\r\n

To accept an exchange or return request, the following conditions must be met:<\/p>\r\n

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  • \r\n

    The product must be in its original condition.<\/p>\r\n<\/li>\r\n

  • \r\n

    The product must be unused and free from any damage.<\/p>\r\n<\/li>\r\n

  • \r\n

    The presence of original packaging and all accessories.<\/p>\r\n<\/li>\r\n

  • \r\n

    Providing the order number or purchase invoice.<\/p>\r\n<\/li>\r\n<\/ul>\r\n

    Third: Cases not eligible for return<\/h3>\r\n

    Products cannot be returned or exchanged in the following cases:<\/p>\r\n

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    • \r\n

      Used products or products damaged due to misuse.<\/p>\r\n<\/li>\r\n

    • \r\n

      Products that have been opened or modified in a way that affects their original condition.<\/p>\r\n<\/li>\r\n

    • \r\n

      Custom-made or specially prepared products based on customer request<\/p>\r\n<\/li>\r\n

    • \r\n

      Expiration of the return request period.<\/p>\r\n<\/li>\r\n<\/ul>\r\n

      Fourth: Damaged or incorrect products<\/h3>\r\n

      . .<\/strong> In case of receiving a damaged or incorrect product, please contact us within 48 hours of receipt, attaching photos showing the issue. The store will cover all exchange or return costs.<\/p>\r\n

      Fifth: Shipping Fees<\/h3>\r\n
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      • \r\n

        If the reason for the return is an error by the store, the store bears all shipping costs.<\/p>\r\n<\/li>\r\n

      • \r\n

        If the return is due to the customer's personal choice, the customer bears the shipping fees for returning the product.<\/p>\r\n<\/li>\r\n<\/ul>\r\n

        Sixth: Refund Process<\/h3>\r\n

        . After receiving and inspecting the product, the return request will be approved and the amount refunded to the original payment method within 3 to 10 business days, depending on the bank or payment service provider.<\/strong> .<\/p>\r\n

        The store reserves the right to reject any return request that does not meet the conditions mentioned above.<\/p>","protected":false},"excerpt":{"rendered":"

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