. . We care about customer satisfaction, which is why we provide a clear exchange and return policy that protects the rights of all parties at ISDALS store
First: Timeframe for requesting an exchange or return
The customer can request an exchange or return of the product within 7 days from the date of order receipt. . .
Second: Conditions for accepting returns
To accept an exchange or return request, the following conditions must be met:
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The product must be in its original condition.
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The product must be unused and free from any damage.
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The presence of original packaging and all accessories.
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Providing the order number or purchase invoice.
Third: Cases not eligible for return
Products cannot be returned or exchanged in the following cases:
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Used products or products damaged due to misuse.
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Products that have been opened or modified in a way that affects their original condition.
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Custom-made or specially prepared products based on customer request
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Expiration of the return request period.
Fourth: Damaged or incorrect products
. . In case of receiving a damaged or incorrect product, please contact us within 48 hours of receipt, attaching photos showing the issue. The store will cover all exchange or return costs.
Fifth: Shipping Fees
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If the reason for the return is an error by the store, the store bears all shipping costs.
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If the return is due to the customer's personal choice, the customer bears the shipping fees for returning the product.
Sixth: Refund Process
. After receiving and inspecting the product, the return request will be approved and the amount refunded to the original payment method within 3 to 10 business days, depending on the bank or payment service provider. .
The store reserves the right to reject any return request that does not meet the conditions mentioned above.